How do I place my order?
Placing an order is dead simple. Once you’ve chosen one of our beautiful products, you’ll be asked to select your size and choose the quantity you want then click on the big green “Add to Cart” button. To complete your order, you‘ll just need to pay for your items at Checkout.
How do I change my order after I’ve placed it?
As we want you to enjoy our products at the quickest time possible, we ship the ordered items out the very next day of placing your order.
In case you have a change of heart, send us an email at firstname.lastname@example.org as soon as you possibly can so that we can quickly get back to you.
For faster results, either forward the order confirmation email you received or let us know your contact details and the relevant order number. Please be sure to let us know exactly what you need us to do. If your order has not yet been processed, we’ll sort out the changes you requested.
If your order has been processed, we will not be able to allow any changes.
Please take your time in checking all inserted and selected details before placing the order
Which payment methods can I use?
Choose from Credit and Debit Cards (MasterCard and Visa).
We currently accept payments in Dollars and Lebanese Pounds. For a smoother experience, the currency displayed while browsing our website is based on your IP address, so if you are not visiting us from Lebanon, the displayed currency will be in USD. However, we will notify you of your order’s equivalent amount in Lebanese Pounds currency just before payment.
Cash on delivery service is only available in Lebanon.
Do note that cash on delivery payments should be made in Lebanese Pounds or in USD for Lebanon.
Do I have to pay Taxes and Duties?
We get how frustrating it can be to place an order from overseas and then discover that your local Customs Agency has slapped additional charges on your package.
We take all measures to make sure that you will receive your parcel free from tax and duties; we, however, cannot guarantee this at all times as regulations differ from one country to another.
If Taxes and duties are applicable, these are to be paid by the person receiving the parcel.
Where is my order?
Once your order has been shipped out, you will receive a shipping confirmation email containing your tracking number and a link to track your order.
Please check our delivery terms for an estimated delivery time based on your location.
If you’re still worried about the delivery of your order, just give us a shout at email@example.com
How much do you charge for shipping?
Kindly check our Delivery terms for details
I have received a faulty item
We’re naturally very proud of the fabric and quality that goes into making each and every product we do.
Each and every item is checked carefully before being shipped to you. In the super-unlikely event of you finding fault with a product you’ve received, please contact our Customer Service Team at firstname.lastname@example.org quoting your order number, your name and describing what is faulty in the received product. We’ll get right on it!
To help speed up the process, we ask you to take a photo of the product to help us identify and confirm the fault. We’ll exchange the item for free and reship immediately. We’ll also take care of all return shipping and re-delivery costs.
Do you offer a return and exchange?
If you are not entirely satisfied with your purchase, we’re here to help.
Please check our return and exchange terms.
How do I take care of my product?
Please refer to the website descriptions for each product, we provide simple steps to keep your items clean.
My country is not in the list of countries available at the checkout page, can I still order your product?
Would like to buy our products and your country is not listed in the drop-down list of countries available at the checkout page?
Please email us at email@example.com and we will be glad to assist you.
Can’t find an answer to your question?
Please email us at firstname.lastname@example.org